Frequently Asked Questions

Need to know something about HANKS Coffee? Check our handy FAQ and hopefully we can answer your question. You can also get in touch with us directly by using the form on our Contact page.

Frequently Asked Questions

What is the mission of Hanks for our Troops

Hanks For Our Troops is a mission driven coffee brand where 100% of all profits are donated to organizations that support Veterans and their families.

Who founded Hanks?

The brand was founded by Tom Hanks with the goal of providing high quality coffee that serves a greater purpose for the military community.

Where is the coffee available for purchase?

You can purchase directly through our website, or find us in the coffee aisle at Walmart locations nationwide and on Walmart.com.

What types of coffee do you offer?

We offer Medium Roast, Dark Roast, and Decaf options available in ground bags and convenient pods. We also feature specialty flavors like Chocolate Turtle and Salted Caramel in pod format.

Do you offer a subscription service?

Yes. You can join the Coffee Club to have your favorite roasts delivered on a recurring schedule. You can manage, pause, or cancel your subscription at any time through your account settings.

How are the profits distributed?

All profits from your purchase are donated to a curated selection of charities and initiatives that provide essential services, resources, and support to Veterans and military families.

How can my Veteran-owned business get on the map?

We are always looking to highlight the community. Please contact us through our support page to provide your business details for consideration.

Are your pods compatible with Keurig machines?

Yes, our coffee pods are designed for use in most single-serve brewing systems.

What is your return policy?

We strive for complete satisfaction. Please review our Refund Policy link at the bottom of our homepage for specific details regarding returns and exchanges.

How can I track my order?

Once your order ships, you will receive an email with a tracking number. You can also log in to your account on our website to view your order history and status.

What is the Veterans Map?

The Veterans Map is a digital resource we created to help you discover and support Veteran-owned and Veteran-supporting businesses, charities, and resources in your local community or across the country.